Refund Policy

We provide professional marketing services delivered over time — strategy, creative production, campaign management, development, and account management. Fees pay for work performed and for capacity reserved on your account, not for a physical product or a guaranteed outcome.

Service fees are billed in advance on a recurring basis according to the schedule in your service agreement. Unless stated otherwise:

• Recurring fees are charged on the same day each billing period using the payment method on file;
• Advertising spend paid to third-party platforms is separate from our service fees and is billed directly by those platforms, or passed through at cost;
• One-time fees for setup, onboarding, production, or scoped project work are invoiced separately; and
• All fees are stated in U.S. dollars and exclude taxes.

Because our services are performed continuously, fees for a billing period that has begun are generally non-refundable. We will issue a refund in the following circumstances:

• Billing errors. Duplicate charges, incorrect amounts, or charges applied after a valid cancellation are refunded in full.
• Services not commenced. If you cancel before any work has begun on a newly started billing period or scoped project, that payment is refunded in full.
• Unspent pass-through funds. Advertising or media funds we hold and have not spent on your behalf are returned to you on request or on termination.

Refunds are not issued for campaign or ranking performance, changes in your business circumstances, failure to use or engage with delivered services, or dissatisfaction with results where the contracted work was performed.

You may cancel by providing written notice to hello@domuslife.one in accordance with the notice period in your service agreement. Cancellation takes effect at the end of the then-current billing period.

Services continue and remain payable through the effective cancellation date. Any minimum term, prepaid term, or committed engagement length set out in your service agreement remains binding.

Onboarding fees, setup fees, photography and videography production, and scoped project work are non-refundable once work has commenced, as they cover labor, travel, and third-party costs incurred at the outset. Where a project is cancelled mid-delivery, you are billed for work completed to that date.

Amounts paid to third parties — advertising platforms, hosting, software licenses, stock media, directories, and similar — are governed by those providers’ own terms and are not refundable by us once spent or committed. Ad spend already delivered by a platform cannot be recovered.

If you believe a charge is incorrect, contact us first. We will investigate and correct genuine errors promptly. Initiating a chargeback without contacting us may result in suspension of services and referral of the outstanding balance for collection.

Send a written request to hello@domuslife.one including your business name, the charge date and amount, and the reason for the request. Requests must be submitted within 30 days of the charge.

We will respond within 10 business days. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

We may update this Policy from time to time. Changes apply to billing periods beginning after the revised “Last updated” date and do not retroactively affect charges already incurred.

Billing questions can be sent to hello@domuslife.one.