AI chat + AI receptionist
Leads to call back, even while you sleep.
Your office closes at five. Google does not. Between five and eight the next morning, on weekends and holidays, a caller who reaches your voicemail calls the next name on the list. This add-on puts a chat on your website and a receptionist on your phone, both answering from the same knowledge of your business.
What’s included
Everything in AI chat + receptionist.
AI chat on your website
- Answers visitors' questions 24/7 from your services, hours, locations and FAQs
- Collects name, phone and email before the visitor leaves
- Sends visitors who are ready to book straight to your booking calendar
- Hands the conversation to you with the full transcript
- Matches your brand and sits on every page of your site
AI receptionist on your phone
- Answers when the office is closed: nights, weekends and holidays
- Speaks English or Spanish
- Recognises returning callers by their number, greets them by name and knows when their last appointment was
- Checks your availability and books a real slot on your calendar
- Texts the caller a confirmation and texts you the details
- Takes a message or a callback request for your office, or transfers to your on-call number when it is out of its depth
- Inbound calls only. It answers your phone; it never dials anyone
Coverage you control
- You set the 'office answers' hours per location; outside them, the AI answers
- US federal holidays added in one click, plus your own one-off closures
- Phone numbers on your website switch to the AI line automatically when you are closed, and switch back when you open
- Works with your existing phone number through forwarding, or on a dedicated line
Everything on record
- Every call recorded and transcribed, with a short summary and outcome
- Chats, calls, messages and bookings in one dashboard
- One shared knowledge base for the chat and the receptionist, updated once
Not included
- Answering during the hours you have set as 'office answers'
- Outbound calls of any kind, including follow-up or sales calls
- Reading back a caller's history, notes or details it did not just hear from them
- 01
Teach it your business
We load your services, hours, locations, pricing rules and the questions you get asked most into one knowledge base.
- 02
Set the hours
You tell us when the office answers. Everything outside that window, including holidays, goes to the AI.
- 03
Test calls
We call the line and chat with the widget until the answers sound like you. You hear the recordings before anything goes live.
- 04
Go live
The chat goes on the site, the number forwards after hours, and the bookings and transcripts start landing in your dashboard.
Questions
AI chat + receptionist, answered.
Anything else, ask on the call or email support@domus.agency.
Will callers know it is an AI?
Yes. It introduces itself as the after-hours assistant, and it does not pretend to be a person. Callers care far more about getting booked than about who booked them.
What does 'AI usage billed at cost' mean?
The $247 covers the setup, the knowledge base, the coverage schedule and the dashboard. The per-minute call cost and per-message chat cost from the AI providers are passed through at cost with no markup, so a quiet month costs less than a busy one.
What if the AI can't answer something?
It says so, then takes a message or a callback request for your office, or transfers the call to the on-call number you give us. It never makes up an answer about pricing or medical questions.
Does it remember previous calls?
It recognises a returning caller by their phone number, greets them by first name and can acknowledge the date of their last appointment. It does not carry over the content of earlier conversations and will not read back notes or details it did not just hear from the caller. Every call is transcribed and summarised for you, so your team has the history even though the receptionist keeps to the basics.
Does it make outbound calls?
No. The receptionist answers inbound calls only, during the hours you set. Callback requests and messages go to your team to act on.
Do I need a new phone number?
Not necessarily. Your existing number can forward to the AI line when you are closed. Numbers on your website are swapped automatically during closed hours, so visitors always reach something that answers.
Can it book into my existing calendar?
The receptionist books into the booking calendar on your Domus site. The chat hands visitors that same calendar when they are ready. On the onboarding call we confirm how it fits with the calendar your team already uses.
Goes with
The rest of the plan.
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